If you are unsatisfied with our products, service or anything else on HMG Kratom, we will do everything we can to satisfy you. We want to create a company that respects customers and makes sure everyone of them is happy. Please feel free to Contact Us with any questions, concerns, comments or just to say hi! We accept all unopened products for a full refund. Also in most cases if you are not satisfied with one of our strains and have opened it but a small amount is taken out, we will do the best we can to satisfy you.
Yes we will match a vendors regular price within Canada. Simply Contact Us and we will give you a coupon to match their price for the same product. With that said, we try to have the LOWEST regular prices in Canada. There are no extra fees at HMG Kratom, unless you choose faster shipping, so we match our competitors with their FINAL total, such as tax and shipping, which most competitors add near the end of the check out process.
Our policy is 100% Satisfaction and we want our customers to have confidence in both our products and our company. To test our quality, we offer a great Kratom Sample Pack which will give you an idea on the quality of our Kratom. We strive to deliver the Best Kratom Canada has to offer and use the same vendors for the same products, which should help you to know what you are getting when you decide to purchase larger packages. If you've opened your products and they're not to your satisfaction, send us an email and we will send you a new bag of Kratom*. We will also accept any unopened product back for returns. If HMG Kratom makes a mistake in the shipment, rest assured we will fix any mistakes at our cost with an added bonus.
* Please order our 25g sample packs to test quality.
At HMG Kratom, we treat your privacy as one of our highest priority. As of now, as the owner, I will be the ONLY one who has access to your information, including name and address. We DO NOT store payment information or details of payment as it is taken care of by our provider and I do not have access to your financial details as well. Again, if you have any questions or concerns, please do not hesitate to Contact Us
We offer Free Untracked Shipping from Ontario, Canada. All orders are shipped discretely using our Parent Company Name (DM2 Enterprises) and are sent out within usually a day but sometimes up to 2 days (24 to 48 hours) but usually the same day or next day after payment is made.
Standard delivery times for domestic orders is usually 2-6 business days with Canada Post Standard Letter Mail and Regular Parcel shipping, but may take up to 9 days Nationally, depending on distance from Ontario and busy seasons (Christmas, Valentines Day, etc).
Standard UPS or Canada Post Expedited or Xpresspost is added FREE on orders over $100 and is available on all orders for an extra fee. Standard UPS and Canada Post Expedited or Xpresspost takes up to 5 days but is usually delivered with in 2-4 business days, again depending on distance from Ontario and busy seasons (Christmas, Valentines Day, etc).
Express Shipping is available with all orders for your convenience. Prices are shown on the checkout page, but as many know, shipping in Canada can get pretty pricey.
We take your satisfaction and privacy very seriously. If you are unsatisfied with our product for any reason, please do not hesitate to Contact Us. Due to the nature of our product, we will accept returns for unopened products only. If orders are not yet shipped, a full refund can be obtained (We reserve the right to keep $1.50 for returning Interac eTransfer).
Currently we offer a variety of ways to purchase at HMG Kratom. We offer Interac E-mail Money Transfer, COD and Bitcoin. We ask that you send your ID before your first COD order. We will also consider Canadian checks, please Contact Us if you would like to send us a check, we may be able to work with you.